Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province

Vusumzi Victor Ntlabathi; John Spencer

doi:doi:10.11648/j.sjbm.20221002.14

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Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province

Vusumzi Victor Ntlabathi, John Spencer

Published in Science Journal of Business and Management (Volume 10, Issue 2)

Received: 4 March 2022 Accepted: 24 March 2022 Published: 12 May 2022

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Abstract

The study sought to highlight the safety and security risks encountered by the management, staff and guests in bed and breakfast (B&B) organisations, specifically in the Eastern Cape Province of South Africa. A perceived lack of security causes B&B establishments to be seen as easy targets for criminals, which makes these establishments the target of various types of crime and puts the guests’ and the B&B assets at risk. Security has been recognised for a considerable period as an important need for strengthening the growth and expansion of the accommodation sector, but especially the B&B industry in developing countries. The B&B sector plays an important role in the development of South Africa’s economy, with tourism capacity-building, creating employment, redistribution of income and encouraging local people to open small businesses. The objective of this article is to assess whether there are effective security systems in place to assist security personnel in the B&B industry in Idutywa and Butterworth in the Eastern Cape province to deal successfully with security issues at the B&Bs. A qualitative methodology was employed to collect data that would result in a narrative and form of interpretive practice. This methodology involved interviews in the form of meetings, writing notes, making voice recordings, and employing a naturalistic approach. This means that the phenomenon has been considered by the researcher in terms of physical settings and attempts to derive more understanding from the collected data. Qualitative research involves testing a subject through a theory. This was the first empirical investigation conducted in Idutywa and Butterworth for safeguarding assets, staff, and guests at B&Bs, and to consider strategies of crime prevention in the B&B industry. The examination took the form of interviews as the data collection tool, which involved 20 research participants comprising security officers, B&B managers, staff, and guests at the 15 selected B&B establishments in Idutywa and Butterworth in the Eastern Cape Province. The investigation examined and documented the vital role played by security officers, staff, and managers in the safeguarding of B&B assets, and staff- and guests’ valuables. The study also investigated the impact of crimes and incidents that took place in the selected establishments, as well as identifying the criminals responsible for these crimes. The study revealed that while management of the B&Bs was generally aware of possible criminal activities, and had taken precautions to prevent these, much still needs to be done.

Published in	Science Journal of Business and Management (Volume 10, Issue 2)
DOI	10.11648/j.sjbm.20221002.14
Page(s)	85-93
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Accommodation, B&Bs, Bed & Breakfast, Safety, Security Measures

References

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[2]	Cebekhulu, N. P. 2016. Assessing security measures at hotels: A case study from Gauteng. Unpublished Master’s dissertation, University of South Africa, Pretoria. https://core.ac.uk/download/pdf/83637186.pdf [10 November 2020].
[3]	Efendi, M. 2020. The problems faced by hotel security managers: Antalya case. Journal of Tourism and Gastronomy Studies, 8 (1): 388-403.
[4]	Garidzirai, R. 2020. An autoregressive distributive lag analysis of crime & tourism in the Western Cape Province, South Africa. GeoJournal of Tourism and Geosites, 35 (2): 304-308.
[5]	Ghaderi, Z., Saboori, B. & Khoshkam, M. 2017. Does security matter in tourism demand? Current Issues in Tourism, 20 (6): 552-565.
[6]	Ghazi, K. 2016. Safety and security measures in Egyptian Hotels: The high institute of tourism and hotels, King Marriot, Alexandria, Egypt. Journal of Association of Arab University for Tourism and Hospitality, 13 (1): 165-190.
[7]	Latan, H. & Noonan, R. (eds). 2017. Partial least squares path modelling. Basic concepts, methodological issues, and applications. New York: Springer International Publishing AG.
[8]	Linda, N. 2020. Tourism crime, safety and security issues: The case of a local South African municipality. African Journal of Hospitality, Tourism and Leisure, 9 (3): 372-381, June.
[9]	Malleka, T. S. C. 2020. City tainted by crime: Visitors perceptions on safety and security in Johannesburg. Unpublished Master’s dissertation, University of Johannesburg, Johannesburg.
[10]	Matyas, S. & Csege, G. 2019. Results of empirical research of surveillance camera systems in the light of subjective sense of security. Belugyi Szemle, 10: 71-84.
[11]	Nicholas, I. 2017. Tourist’s perception of the role of safety in tourism at a selected tourist destination in the central region of Ghana. Acta Carolus Robertus, 7 (2): 89-102.
[12]	Phori, M. M. & Mbali, M. 2020. Analysis of the perceptions of crime in Florida Road, Durban, Republic of South Africa. GeoJournal of Tourism and Geosites, 31 (3): 1166-1173.
[13]	Skilling, L. 2018. Preventing crime in communities: A critical analysis of community safety in lower income neighbourhood in Nairobi, Kenya. Unpublished PhD thesis, University of South Wales, Cardiff. https://pure.southwales.ac.uk/files/3598425/PhD_Thesis_Louise_Skilling_.pdf [17 September 2020].
[14]	Statistics South Africa (StatsSA). 2020. Unemployment statistics in South Africa 2020. http://www.statssa.gov.za/?p=13411#:~:text=According%20to%20Statistics%20South%20Africa,the%20first%20quarter%20of%202020 [22 August 2020].
[15]	Sumb, A. 2019. International tourist’s perception of safety and security issues in Madang Province, PNG. South Pacific Studies, 39 (2): 163-178.

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APA Style

Vusumzi Victor Ntlabathi, John Spencer. (2022). Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Science Journal of Business and Management, 10(2), 85-93. https://doi.org/10.11648/j.sjbm.20221002.14

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ACS Style

Vusumzi Victor Ntlabathi; John Spencer. Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Sci. J. Bus. Manag. 2022, 10(2), 85-93. doi: 10.11648/j.sjbm.20221002.14

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AMA Style

Vusumzi Victor Ntlabathi, John Spencer. Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Sci J Bus Manag. 2022;10(2):85-93. doi: 10.11648/j.sjbm.20221002.14

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@article{10.11648/j.sjbm.20221002.14,
  author = {Vusumzi Victor Ntlabathi and John Spencer},
  title = {Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province},
  journal = {Science Journal of Business and Management},
  volume = {10},
  number = {2},
  pages = {85-93},
  doi = {10.11648/j.sjbm.20221002.14},
  url = {https://doi.org/10.11648/j.sjbm.20221002.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20221002.14},
  abstract = {The study sought to highlight the safety and security risks encountered by the management, staff and guests in bed and breakfast (B&B) organisations, specifically in the Eastern Cape Province of South Africa. A perceived lack of security causes B&B establishments to be seen as easy targets for criminals, which makes these establishments the target of various types of crime and puts the guests’ and the B&B assets at risk. Security has been recognised for a considerable period as an important need for strengthening the growth and expansion of the accommodation sector, but especially the B&B industry in developing countries. The B&B sector plays an important role in the development of South Africa’s economy, with tourism capacity-building, creating employment, redistribution of income and encouraging local people to open small businesses. The objective of this article is to assess whether there are effective security systems in place to assist security personnel in the B&B industry in Idutywa and Butterworth in the Eastern Cape province to deal successfully with security issues at the B&Bs. A qualitative methodology was employed to collect data that would result in a narrative and form of interpretive practice. This methodology involved interviews in the form of meetings, writing notes, making voice recordings, and employing a naturalistic approach. This means that the phenomenon has been considered by the researcher in terms of physical settings and attempts to derive more understanding from the collected data. Qualitative research involves testing a subject through a theory. This was the first empirical investigation conducted in Idutywa and Butterworth for safeguarding assets, staff, and guests at B&Bs, and to consider strategies of crime prevention in the B&B industry. The examination took the form of interviews as the data collection tool, which involved 20 research participants comprising security officers, B&B managers, staff, and guests at the 15 selected B&B establishments in Idutywa and Butterworth in the Eastern Cape Province. The investigation examined and documented the vital role played by security officers, staff, and managers in the safeguarding of B&B assets, and staff- and guests’ valuables. The study also investigated the impact of crimes and incidents that took place in the selected establishments, as well as identifying the criminals responsible for these crimes. The study revealed that while management of the B&Bs was generally aware of possible criminal activities, and had taken precautions to prevent these, much still needs to be done.},
 year = {2022}
}

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TY  - JOUR
T1  - Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province
AU  - Vusumzi Victor Ntlabathi
AU  - John Spencer
Y1  - 2022/05/12
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JO  - Science Journal of Business and Management
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VL  - 10
IS  - 2
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Author Information

Vusumzi Victor Ntlabathi

Department of Tourism and Event Management, Faculty of Business and Management Sciences, Cape Peninsula University of Technology, District Six Campus, Cape Town, South Africa
John Spencer

Department of Tourism and Event Management, Faculty of Business and Management Sciences, Cape Peninsula University of Technology, District Six Campus, Cape Town, South Africa

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APA Style

Vusumzi Victor Ntlabathi, John Spencer. (2022). Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Science Journal of Business and Management, 10(2), 85-93. https://doi.org/10.11648/j.sjbm.20221002.14

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ACS Style

Vusumzi Victor Ntlabathi; John Spencer. Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Sci. J. Bus. Manag. 2022, 10(2), 85-93. doi: 10.11648/j.sjbm.20221002.14

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AMA Style

Vusumzi Victor Ntlabathi, John Spencer. Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province. Sci J Bus Manag. 2022;10(2):85-93. doi: 10.11648/j.sjbm.20221002.14

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@article{10.11648/j.sjbm.20221002.14,
  author = {Vusumzi Victor Ntlabathi and John Spencer},
  title = {Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province},
  journal = {Science Journal of Business and Management},
  volume = {10},
  number = {2},
  pages = {85-93},
  doi = {10.11648/j.sjbm.20221002.14},
  url = {https://doi.org/10.11648/j.sjbm.20221002.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20221002.14},
  abstract = {The study sought to highlight the safety and security risks encountered by the management, staff and guests in bed and breakfast (B&B) organisations, specifically in the Eastern Cape Province of South Africa. A perceived lack of security causes B&B establishments to be seen as easy targets for criminals, which makes these establishments the target of various types of crime and puts the guests’ and the B&B assets at risk. Security has been recognised for a considerable period as an important need for strengthening the growth and expansion of the accommodation sector, but especially the B&B industry in developing countries. The B&B sector plays an important role in the development of South Africa’s economy, with tourism capacity-building, creating employment, redistribution of income and encouraging local people to open small businesses. The objective of this article is to assess whether there are effective security systems in place to assist security personnel in the B&B industry in Idutywa and Butterworth in the Eastern Cape province to deal successfully with security issues at the B&Bs. A qualitative methodology was employed to collect data that would result in a narrative and form of interpretive practice. This methodology involved interviews in the form of meetings, writing notes, making voice recordings, and employing a naturalistic approach. This means that the phenomenon has been considered by the researcher in terms of physical settings and attempts to derive more understanding from the collected data. Qualitative research involves testing a subject through a theory. This was the first empirical investigation conducted in Idutywa and Butterworth for safeguarding assets, staff, and guests at B&Bs, and to consider strategies of crime prevention in the B&B industry. The examination took the form of interviews as the data collection tool, which involved 20 research participants comprising security officers, B&B managers, staff, and guests at the 15 selected B&B establishments in Idutywa and Butterworth in the Eastern Cape Province. The investigation examined and documented the vital role played by security officers, staff, and managers in the safeguarding of B&B assets, and staff- and guests’ valuables. The study also investigated the impact of crimes and incidents that took place in the selected establishments, as well as identifying the criminals responsible for these crimes. The study revealed that while management of the B&Bs was generally aware of possible criminal activities, and had taken precautions to prevent these, much still needs to be done.},
 year = {2022}
}

Copy | Download

TY  - JOUR
T1  - Assessing Security Measures in Bed and Breakfast Organisations: A Case Study from Idutywa and Butterworth in the Eastern Cape Province
AU  - Vusumzi Victor Ntlabathi
AU  - John Spencer
Y1  - 2022/05/12
PY  - 2022
N1  - https://doi.org/10.11648/j.sjbm.20221002.14
DO  - 10.11648/j.sjbm.20221002.14
T2  - Science Journal of Business and Management
JF  - Science Journal of Business and Management
JO  - Science Journal of Business and Management
SP  - 85
EP  - 93
PB  - Science Publishing Group
SN  - 2331-0634
UR  - https://doi.org/10.11648/j.sjbm.20221002.14
AB  - The study sought to highlight the safety and security risks encountered by the management, staff and guests in bed and breakfast (B&B) organisations, specifically in the Eastern Cape Province of South Africa. A perceived lack of security causes B&B establishments to be seen as easy targets for criminals, which makes these establishments the target of various types of crime and puts the guests’ and the B&B assets at risk. Security has been recognised for a considerable period as an important need for strengthening the growth and expansion of the accommodation sector, but especially the B&B industry in developing countries. The B&B sector plays an important role in the development of South Africa’s economy, with tourism capacity-building, creating employment, redistribution of income and encouraging local people to open small businesses. The objective of this article is to assess whether there are effective security systems in place to assist security personnel in the B&B industry in Idutywa and Butterworth in the Eastern Cape province to deal successfully with security issues at the B&Bs. A qualitative methodology was employed to collect data that would result in a narrative and form of interpretive practice. This methodology involved interviews in the form of meetings, writing notes, making voice recordings, and employing a naturalistic approach. This means that the phenomenon has been considered by the researcher in terms of physical settings and attempts to derive more understanding from the collected data. Qualitative research involves testing a subject through a theory. This was the first empirical investigation conducted in Idutywa and Butterworth for safeguarding assets, staff, and guests at B&Bs, and to consider strategies of crime prevention in the B&B industry. The examination took the form of interviews as the data collection tool, which involved 20 research participants comprising security officers, B&B managers, staff, and guests at the 15 selected B&B establishments in Idutywa and Butterworth in the Eastern Cape Province. The investigation examined and documented the vital role played by security officers, staff, and managers in the safeguarding of B&B assets, and staff- and guests’ valuables. The study also investigated the impact of crimes and incidents that took place in the selected establishments, as well as identifying the criminals responsible for these crimes. The study revealed that while management of the B&Bs was generally aware of possible criminal activities, and had taken precautions to prevent these, much still needs to be done.
VL  - 10
IS  - 2
ER  -

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