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Healthcare Leaders’ Perceptions on Burnout and Its Impact on Employee Engagement

Received: 13 August 2023    Accepted: 29 August 2023    Published: 8 September 2023
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Abstract

Burnout is well-known among health care professionals and presents an occupational danger for individuals working in the health care industry. It is linked to poor health outcomes, lost workdays, high turnover rates, a lack of efficacy in the workplace, and low job satisfaction. Burnout is also a problem for health care leaders tasked with solving this disruption to care delivery within their facilities. Although lack of employee engagement may contribute to burnout, more research is needed to explore this relationship. This research was conducted to help understand how hospital leaders mitigate burnout within their facilities and the tactics being used to increase employee engagement. The conceptual frameworks for the study included the PERMA/PERMA+4 Model. A basic qualitative approach was applied to explore the perceptions of 12 hospital leaders and their experiences related to burnout mitigation and employee engagement. Leaders were chosen from hospitals and health systems in the eastern United States. The resulting thematic codes from the interview data identified finding meaning, feeling engaged, and experiencing fulfillment as professional well-being indicators that helped prevent burnout. Taking care of those who work directly with patients and those who offer indirect support ensures that hospitals and health systems can provide high-quality care to everyone who enters.

Published in Science Journal of Business and Management (Volume 11, Issue 3)
DOI 10.11648/j.sjbm.20231103.15
Page(s) 133-140
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Burnout, Engagement, PERMA, PERMA +4, Health Care Leaders, Healthcare Leadership

References
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[4] Ibrahim, F., Chen, X., Samsudin, E., & Toha, H. (2022). The prevalence and work-related factors of burnout among public health workforce during the COVID-19 pandemic. Journal of Occupational and Environmental Medicine, 64 (1), e20–e27. https://doi.org/10.1097/JOM.0000000000002428
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[6] Panagioti, M., Geraghty, K., Johnson, J., Zhou, A., Panagopoulou, E., Chew-Graham, C., Peters, D., Hodkinson, A., Riley, R., & Esmail, A. (2018). Association between physician burnout and patient safety, professionalism, and patient satisfaction: A systematic review and meta-analysis. JAMA Internal Medicine, 178 (10), 1317–1331.
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[10] Shanafelt, T., Trockel, M., Ripp, J., Murphy, M., Sandborg, C., & Bohman, B. (2019). Building a program on well-being: Key design considerations to meet the unique needs of each organization. Academic Medicine, 94 (2), 156–161 https://doi:.org/10.1097/ACM.0000000000002415
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Cite This Article
  • APA Style

    Nicole Mazzei Williams, Chris Cale, Sunddip Panesar Aguilar. (2023). Healthcare Leaders’ Perceptions on Burnout and Its Impact on Employee Engagement. Science Journal of Business and Management, 11(3), 133-140. https://doi.org/10.11648/j.sjbm.20231103.15

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    ACS Style

    Nicole Mazzei Williams; Chris Cale; Sunddip Panesar Aguilar. Healthcare Leaders’ Perceptions on Burnout and Its Impact on Employee Engagement. Sci. J. Bus. Manag. 2023, 11(3), 133-140. doi: 10.11648/j.sjbm.20231103.15

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    AMA Style

    Nicole Mazzei Williams, Chris Cale, Sunddip Panesar Aguilar. Healthcare Leaders’ Perceptions on Burnout and Its Impact on Employee Engagement. Sci J Bus Manag. 2023;11(3):133-140. doi: 10.11648/j.sjbm.20231103.15

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  • @article{10.11648/j.sjbm.20231103.15,
      author = {Nicole Mazzei Williams and Chris Cale and Sunddip Panesar Aguilar},
      title = {Healthcare Leaders’ Perceptions on Burnout and Its Impact on Employee Engagement},
      journal = {Science Journal of Business and Management},
      volume = {11},
      number = {3},
      pages = {133-140},
      doi = {10.11648/j.sjbm.20231103.15},
      url = {https://doi.org/10.11648/j.sjbm.20231103.15},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20231103.15},
      abstract = {Burnout is well-known among health care professionals and presents an occupational danger for individuals working in the health care industry. It is linked to poor health outcomes, lost workdays, high turnover rates, a lack of efficacy in the workplace, and low job satisfaction. Burnout is also a problem for health care leaders tasked with solving this disruption to care delivery within their facilities. Although lack of employee engagement may contribute to burnout, more research is needed to explore this relationship. This research was conducted to help understand how hospital leaders mitigate burnout within their facilities and the tactics being used to increase employee engagement. The conceptual frameworks for the study included the PERMA/PERMA+4 Model. A basic qualitative approach was applied to explore the perceptions of 12 hospital leaders and their experiences related to burnout mitigation and employee engagement. Leaders were chosen from hospitals and health systems in the eastern United States. The resulting thematic codes from the interview data identified finding meaning, feeling engaged, and experiencing fulfillment as professional well-being indicators that helped prevent burnout. Taking care of those who work directly with patients and those who offer indirect support ensures that hospitals and health systems can provide high-quality care to everyone who enters.},
     year = {2023}
    }
    

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    AB  - Burnout is well-known among health care professionals and presents an occupational danger for individuals working in the health care industry. It is linked to poor health outcomes, lost workdays, high turnover rates, a lack of efficacy in the workplace, and low job satisfaction. Burnout is also a problem for health care leaders tasked with solving this disruption to care delivery within their facilities. Although lack of employee engagement may contribute to burnout, more research is needed to explore this relationship. This research was conducted to help understand how hospital leaders mitigate burnout within their facilities and the tactics being used to increase employee engagement. The conceptual frameworks for the study included the PERMA/PERMA+4 Model. A basic qualitative approach was applied to explore the perceptions of 12 hospital leaders and their experiences related to burnout mitigation and employee engagement. Leaders were chosen from hospitals and health systems in the eastern United States. The resulting thematic codes from the interview data identified finding meaning, feeling engaged, and experiencing fulfillment as professional well-being indicators that helped prevent burnout. Taking care of those who work directly with patients and those who offer indirect support ensures that hospitals and health systems can provide high-quality care to everyone who enters.
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Author Information
  • College of Health Sciences, University of St. Augustine, St. Augustine, the United States

  • College of Education and Human Services, Walden University, Minneapolis, the United States

  • College of Health Sciences, University of St. Augustine, St. Augustine, the United States

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