Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution

Aliu Kafayat Arinola; Okunade Richard Adeleye; Okon Edet Eyibio; Okedina Olusola Olakunle; Odusanya Ifeoluwa Odukunle; Ajibade Ayodeji Temitope

doi:doi:10.11648/j.sjbm.20221004.13

Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution

Aliu Kafayat Arinola, Okunade Richard Adeleye, Okon Edet Eyibio, Okedina Olusola Olakunle, Odusanya Ifeoluwa Odukunle, Ajibade Ayodeji Temitope

Published in Science Journal of Business and Management (Volume 10, Issue 4)

Received: 3 November 2022 Accepted: 9 December 2022 Published: 28 December 2022

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Abstract

The sort of queuing discipline embraced by a business entity can impact the entity's entire exhibition. Queuing is expected to provide an orderly arrangement whereby goods and services are provided, jobs flow are received, attended to, and dispatched. Many circumstances in life necessitate standing in line or waiting on the queue before receiving service. The study was sort to investigate the impacts of queuing indiscipline, its causes, effects and solution in Nigeria. This study employed Quantitative approach using simple sampling technique. 1100 questionnaires were circulated to youths residing in any of the six (6) geopolitical zones in Nigeria, however only 1065 were correctly filled, returned and analyzed for the study. Descriptive and inferential statistical techniques were adopted for the study. The study found that the causes of queuing indiscipline are the same across the six political zones in Nigeria showing an F (stat = 0.393) and Sig (= 0.854) and that a strong positive correlation (r = 0.562) exist between the causes of queuing indiscipline and its resultant effect. It also found that solutions to queuing indiscipline have a significant impact on the causes of queuing indiscipline in Nigeria. The study therefore concludes that a change in the solutions to queuing indiscipline would significantly result in a measurable improvement in the causes and effects of queuing indiscipline.

Published in	Science Journal of Business and Management (Volume 10, Issue 4)
DOI	10.11648/j.sjbm.20221004.13
Page(s)	176-182
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Customer Satisfaction, Indiscipline, Queue Discipline, Queue Model, Queue Solution

References

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Aliu Kafayat Arinola, Okunade Richard Adeleye, Okon Edet Eyibio, Okedina Olusola Olakunle, Odusanya Ifeoluwa Odukunle, et al. (2022). Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Science Journal of Business and Management, 10(4), 176-182. https://doi.org/10.11648/j.sjbm.20221004.13

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ACS Style

Aliu Kafayat Arinola; Okunade Richard Adeleye; Okon Edet Eyibio; Okedina Olusola Olakunle; Odusanya Ifeoluwa Odukunle, et al. Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Sci. J. Bus. Manag. 2022, 10(4), 176-182. doi: 10.11648/j.sjbm.20221004.13

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AMA Style

Aliu Kafayat Arinola, Okunade Richard Adeleye, Okon Edet Eyibio, Okedina Olusola Olakunle, Odusanya Ifeoluwa Odukunle, et al. Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Sci J Bus Manag. 2022;10(4):176-182. doi: 10.11648/j.sjbm.20221004.13

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@article{10.11648/j.sjbm.20221004.13,
  author = {Aliu Kafayat Arinola and Okunade Richard Adeleye and Okon Edet Eyibio and Okedina Olusola Olakunle and Odusanya Ifeoluwa Odukunle and Ajibade Ayodeji Temitope},
  title = {Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution},
  journal = {Science Journal of Business and Management},
  volume = {10},
  number = {4},
  pages = {176-182},
  doi = {10.11648/j.sjbm.20221004.13},
  url = {https://doi.org/10.11648/j.sjbm.20221004.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20221004.13},
  abstract = {The sort of queuing discipline embraced by a business entity can impact the entity's entire exhibition. Queuing is expected to provide an orderly arrangement whereby goods and services are provided, jobs flow are received, attended to, and dispatched. Many circumstances in life necessitate standing in line or waiting on the queue before receiving service. The study was sort to investigate the impacts of queuing indiscipline, its causes, effects and solution in Nigeria. This study employed Quantitative approach using simple sampling technique. 1100 questionnaires were circulated to youths residing in any of the six (6) geopolitical zones in Nigeria, however only 1065 were correctly filled, returned and analyzed for the study. Descriptive and inferential statistical techniques were adopted for the study. The study found that the causes of queuing indiscipline are the same across the six political zones in Nigeria showing an F (stat = 0.393) and Sig (= 0.854) and that a strong positive correlation (r = 0.562) exist between the causes of queuing indiscipline and its resultant effect. It also found that solutions to queuing indiscipline have a significant impact on the causes of queuing indiscipline in Nigeria. The study therefore concludes that a change in the solutions to queuing indiscipline would significantly result in a measurable improvement in the causes and effects of queuing indiscipline.},
 year = {2022}
}

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TY  - JOUR
T1  - Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution
AU  - Aliu Kafayat Arinola
AU  - Okunade Richard Adeleye
AU  - Okon Edet Eyibio
AU  - Okedina Olusola Olakunle
AU  - Odusanya Ifeoluwa Odukunle
AU  - Ajibade Ayodeji Temitope
Y1  - 2022/12/28
PY  - 2022
N1  - https://doi.org/10.11648/j.sjbm.20221004.13
DO  - 10.11648/j.sjbm.20221004.13
T2  - Science Journal of Business and Management
JF  - Science Journal of Business and Management
JO  - Science Journal of Business and Management
SP  - 176
EP  - 182
PB  - Science Publishing Group
SN  - 2331-0634
UR  - https://doi.org/10.11648/j.sjbm.20221004.13
AB  - The sort of queuing discipline embraced by a business entity can impact the entity's entire exhibition. Queuing is expected to provide an orderly arrangement whereby goods and services are provided, jobs flow are received, attended to, and dispatched. Many circumstances in life necessitate standing in line or waiting on the queue before receiving service. The study was sort to investigate the impacts of queuing indiscipline, its causes, effects and solution in Nigeria. This study employed Quantitative approach using simple sampling technique. 1100 questionnaires were circulated to youths residing in any of the six (6) geopolitical zones in Nigeria, however only 1065 were correctly filled, returned and analyzed for the study. Descriptive and inferential statistical techniques were adopted for the study. The study found that the causes of queuing indiscipline are the same across the six political zones in Nigeria showing an F (stat = 0.393) and Sig (= 0.854) and that a strong positive correlation (r = 0.562) exist between the causes of queuing indiscipline and its resultant effect. It also found that solutions to queuing indiscipline have a significant impact on the causes of queuing indiscipline in Nigeria. The study therefore concludes that a change in the solutions to queuing indiscipline would significantly result in a measurable improvement in the causes and effects of queuing indiscipline.
VL  - 10
IS  - 4
ER  -

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Author Information

Aliu Kafayat Arinola

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria
Okunade Richard Adeleye

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria
Okon Edet Eyibio

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria
Okedina Olusola Olakunle

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria
Odusanya Ifeoluwa Odukunle

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria
Ajibade Ayodeji Temitope

Department of Accounting, Babcock University, Ilisan-Remo, Nigeria

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Aliu Kafayat Arinola, Okunade Richard Adeleye, Okon Edet Eyibio, Okedina Olusola Olakunle, Odusanya Ifeoluwa Odukunle, et al. (2022). Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Science Journal of Business and Management, 10(4), 176-182. https://doi.org/10.11648/j.sjbm.20221004.13

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ACS Style

Aliu Kafayat Arinola; Okunade Richard Adeleye; Okon Edet Eyibio; Okedina Olusola Olakunle; Odusanya Ifeoluwa Odukunle, et al. Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Sci. J. Bus. Manag. 2022, 10(4), 176-182. doi: 10.11648/j.sjbm.20221004.13

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AMA Style

Aliu Kafayat Arinola, Okunade Richard Adeleye, Okon Edet Eyibio, Okedina Olusola Olakunle, Odusanya Ifeoluwa Odukunle, et al. Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution. Sci J Bus Manag. 2022;10(4):176-182. doi: 10.11648/j.sjbm.20221004.13

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@article{10.11648/j.sjbm.20221004.13,
  author = {Aliu Kafayat Arinola and Okunade Richard Adeleye and Okon Edet Eyibio and Okedina Olusola Olakunle and Odusanya Ifeoluwa Odukunle and Ajibade Ayodeji Temitope},
  title = {Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution},
  journal = {Science Journal of Business and Management},
  volume = {10},
  number = {4},
  pages = {176-182},
  doi = {10.11648/j.sjbm.20221004.13},
  url = {https://doi.org/10.11648/j.sjbm.20221004.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20221004.13},
  abstract = {The sort of queuing discipline embraced by a business entity can impact the entity's entire exhibition. Queuing is expected to provide an orderly arrangement whereby goods and services are provided, jobs flow are received, attended to, and dispatched. Many circumstances in life necessitate standing in line or waiting on the queue before receiving service. The study was sort to investigate the impacts of queuing indiscipline, its causes, effects and solution in Nigeria. This study employed Quantitative approach using simple sampling technique. 1100 questionnaires were circulated to youths residing in any of the six (6) geopolitical zones in Nigeria, however only 1065 were correctly filled, returned and analyzed for the study. Descriptive and inferential statistical techniques were adopted for the study. The study found that the causes of queuing indiscipline are the same across the six political zones in Nigeria showing an F (stat = 0.393) and Sig (= 0.854) and that a strong positive correlation (r = 0.562) exist between the causes of queuing indiscipline and its resultant effect. It also found that solutions to queuing indiscipline have a significant impact on the causes of queuing indiscipline in Nigeria. The study therefore concludes that a change in the solutions to queuing indiscipline would significantly result in a measurable improvement in the causes and effects of queuing indiscipline.},
 year = {2022}
}

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TY  - JOUR
T1  - Challenges of Queuing Indiscipline in Nigeria: Causes, Effects, and Solution
AU  - Aliu Kafayat Arinola
AU  - Okunade Richard Adeleye
AU  - Okon Edet Eyibio
AU  - Okedina Olusola Olakunle
AU  - Odusanya Ifeoluwa Odukunle
AU  - Ajibade Ayodeji Temitope
Y1  - 2022/12/28
PY  - 2022
N1  - https://doi.org/10.11648/j.sjbm.20221004.13
DO  - 10.11648/j.sjbm.20221004.13
T2  - Science Journal of Business and Management
JF  - Science Journal of Business and Management
JO  - Science Journal of Business and Management
SP  - 176
EP  - 182
PB  - Science Publishing Group
SN  - 2331-0634
UR  - https://doi.org/10.11648/j.sjbm.20221004.13
AB  - The sort of queuing discipline embraced by a business entity can impact the entity's entire exhibition. Queuing is expected to provide an orderly arrangement whereby goods and services are provided, jobs flow are received, attended to, and dispatched. Many circumstances in life necessitate standing in line or waiting on the queue before receiving service. The study was sort to investigate the impacts of queuing indiscipline, its causes, effects and solution in Nigeria. This study employed Quantitative approach using simple sampling technique. 1100 questionnaires were circulated to youths residing in any of the six (6) geopolitical zones in Nigeria, however only 1065 were correctly filled, returned and analyzed for the study. Descriptive and inferential statistical techniques were adopted for the study. The study found that the causes of queuing indiscipline are the same across the six political zones in Nigeria showing an F (stat = 0.393) and Sig (= 0.854) and that a strong positive correlation (r = 0.562) exist between the causes of queuing indiscipline and its resultant effect. It also found that solutions to queuing indiscipline have a significant impact on the causes of queuing indiscipline in Nigeria. The study therefore concludes that a change in the solutions to queuing indiscipline would significantly result in a measurable improvement in the causes and effects of queuing indiscipline.
VL  - 10
IS  - 4
ER  -

Copy | Download